At Samuday Crafts, we carefully pack every handcrafted product to ensure it reaches you safely and in good condition. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after successful payment and order confirmation.

We aim to prepare and dispatch orders within the estimated processing time communicated on the website or during checkout.

As our products are handcrafted, processing times may vary depending on product availability, order volume, and customization requirements.

2. Shipping Time

Once your order has been dispatched, delivery time will depend on your delivery location and the courier service used.

Estimated delivery timelines will be communicated during checkout or through your order confirmation.

Please note that delivery timelines are estimates and may be affected by circumstances such as:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete address information
  • Remote delivery locations
  • Unforeseen logistical circumstances

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination, order size, weight, and delivery method.

4. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

You can use the provided tracking information to monitor the progress of your shipment.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Samuday Crafts will not be responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

6. Delayed or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us at info@samudaycrafts.org with your order details.

We will work with the relevant delivery partner to help resolve the issue.

7. Damaged Packages

If your package appears damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

For products that arrive damaged or defective, please refer to our Refund & Cancellation Policy for information about returns, replacements, and refunds.

8. International Shipping

If international shipping is offered, additional shipping charges, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Any such charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

9. Bulk & Corporate Orders

Shipping arrangements for bulk, institutional, wedding, and corporate orders may differ from standard retail orders.

For bulk requirements, please contact our team at:

info@samudaycrafts.org

We will provide applicable shipping timelines and charges based on the order requirements and delivery location.

10. Contact Us

For questions regarding shipping, delivery, or your order, please contact:

Samuday Crafts
Email: info@samudaycrafts.org